tiptop Privacy Policy

This page describes what we collect when you use tiptop and how we keep that data protected. We collect personal information during account registration, deposit and withdrawal processing, and ongoing account activity. Our commitment is to handle your data transparently, store it securely, and use it only for purposes directly related to your account and our compliance obligations.

We at tiptop operate across multiple jurisdictions where local law permits. Our servers may sit outside your jurisdiction, and your data may be processed by third-party payment processors (DANA, e-wallet, mobile banking, and others) according to their own privacy policies. This policy explains how we collect, use, store, and protect your information on tiptop.

Your privacy matters to us. If you have questions about how we handle your data or wish to request access or deletion, contact our support team through the channels listed at the end of this policy.

What We Collect on tiptop

We collect personal information in several categories. During account registration, we collect your name, email address, phone number, date of birth, and identity document details (ID number, document type). This information is required to verify your eligibility and comply with Know Your Customer (KYC) regulations in supported jurisdictions.

During deposit and withdrawal processing, we collect transaction details including payment method, amount, timestamp, and confirmation status. We also collect your registered payment account details (e-wallet ID, bank account number) to process transfers. This information is necessary to fund your tiptop account and settle your withdrawal requests.

During account activity, we collect information about your bets, game sessions, and account balance. We record which markets you access (Liga 1, Piala AFF, Champions League, live-dealer tables, slots), your bet amounts and outcomes, and your account balance history. We also collect your IP address, device type, and browser information to detect fraud and support account recovery.

We also collect cookies and similar tracking technologies. Our cookies store your session ID, language preference, and login status. These cookies allow you to remain logged into tiptop across page refreshes and help us remember your preferences. You can disable cookies in your browser settings, though this may limit tiptop functionality.

How We Use Your Data on tiptop

We use your personal information for the following purposes. First, we use it to verify your identity and confirm your eligibility to use tiptop under applicable law in your jurisdiction. This verification is mandatory and protects both you and our platform against fraud and regulatory violation.

Third, we use your account activity data to settle your bets, calculate your balance, and support dispute resolution. If you question a bet outcome or a transaction, we review your account history to investigate. We also use this data to detect fraud, prevent account abuse, and comply with legal requests from authorities in your jurisdiction.

Fourth, we use your contact information (email, phone) to send you account notifications, withdrawal confirmations, and support responses. We do not send marketing emails or promotional messages unless you opt in. You can manage your notification preferences in your account settings.

We do not sell your personal data to third parties. We do not share your data with advertisers, data brokers, or marketing firms. We share your data only with payment processors, fraud-detection services, and legal authorities when required by law.

Third-Party Processors and Data Transfers

Our payment processors handle your deposit and withdrawal transactions. When you deposit via mobile banking or local payment, your payment details are transmitted to those processors' systems. When you withdraw to online payment or e-wallet, your bank account details are shared with those financial institutions. These third parties are bound by their own privacy policies and data protection agreements with us.

Our servers are located outside your jurisdiction. Your data may be stored and processed in multiple countries. By using tiptop, you consent to this international data transfer. We apply standard encryption and security measures to protect your data during transfer and storage.

We may also use third-party fraud-detection and identity-verification services. These services receive your name, date of birth, and identity document details to confirm your eligibility. They do not retain your data beyond the verification process.

Your Rights on tiptop

You have the right to access your personal data. You can view your account information, transaction history, and deposit/withdrawal records by logging into your tiptop account. If you need a formal data export, contact our support team.

You have the right to request correction of inaccurate data. If your name, email, or phone number is incorrect in your tiptop account, contact support and we will update it.

You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. We encourage you to contact us first so we can address your concerns.

• 1

  Access your data: Log into your tiptop account to view your information and transaction history.

• 2

  Request correction: Contact support to update inaccurate personal information.

• 3

  Request deletion: Ask support to close your account and delete your data, subject to legal retention requirements.

• 4

  Lodge a complaint: Contact your local data protection authority if you believe we have mishandled your data.

Security and Data Protection

We at tiptop apply industry-standard security measures to protect your data. Your personal information is encrypted during transmission using TLS (Transport Layer Security). Your password is hashed and never stored in plain text. Your payment details are processed through secure payment gateways and are not stored on our servers.

We limit access to your data to authorized tiptop staff and third-party processors who need it to perform their functions. We conduct regular security audits and penetration testing to identify and address vulnerabilities. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

However, no security system is perfect. We cannot guarantee absolute protection against all attacks. You are responsible for keeping your tiptop password confidential and for logging out of your account when using shared devices.

Contact Us About Your Data

If you have questions about our privacy practices, wish to access your data, or want to request deletion of your account, contact our support team. We offer English-language support and respond to data requests within standard business windows. You can reach us through the support channels listed in your tiptop account dashboard or via the contact information in our legal notice

This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on tiptop. Your continued use of tiptop after such changes constitutes your acceptance of the updated policy.